Delivery charges will depend on the nature and value of the goods ordered.
Please note: We offer a next-day delivery service.
Fashion Jewellery and Accessories (including gift boxes and packaging will normally be dispatched via a 24-hour carrier service (Mainland only) operated by DHL or UPS. Under normal operations delivery to UK mainland addresses will be effected after 10 am Monday through to Friday. Our current tariff for this service to UK Mainland is £10 plus Vat up to 30kg (if applicable -see below “Free Delivery Service”,) Each subsequent parcel in a consignment will be charged at £6.70 plus VAT.
Saturday delivery service is available at an additional surcharge. Before 10 am deliveries are available. Please note tariffs for certain Postal Code areas within Scotland will be subject to a surcharge (please enquire) Contact us.
Order Cancellation
If you need to cancel your order* please contact us with your order number either by email or telephone at 0161 834 6608.
Tracking an Order
You can view all of the orders which you have placed in the “Members Area” of the site. Once an order has been dispatched you will be able to view both the dispatch date and the order tracking number.
Returns Policy
All returned goods must be returned in original packaging.
• Goods that are not faulty but are not to the customer’s satisfaction must be returned in the original condition within 7 days at the customer’s expense.
• If you have faulty goods please contact us ASAP for advice on returning (0161 834 6608).
Please note we do not guarantee costume Jewellery and will not refund goods that have been worn. (Hairspray, perfume, and general wear & tear may damage delicate items.)
• We reserve the right to charge a 25% re-stocking fee for goods returned without our prior consent and for non-compliance with our returns policy.
Free Delivery
We offer *free delivery on orders over £200* + Vat in value to UK Mainland addresses. *Free delivery is offered on one carton only up to 30kg in weight. Carriage on additional cartons will be charged for. Please note: Although consignments containing items such as polystyrene heads, busts, stands, hats, hat boxes, and other bulky items may not always exceed 30kg, such items may have to be packed in more than one carton to prevent damage. In this instance, we can only offer free postage for one carton ( if applicable). Carriage on subsequent cartons will be charged for.